Refund and cancellation policy

Subscriptions

Subscriptions are digital and start as soon as the payment is confirmed. They do not renew by themselves, so there is nothing to cancel. Because access begins at once, subscription payments are not refundable after your access has been used, except in the cases below.

When we will refund

• Money was deducted but your access, renewal or AI calls were not added.
• You were charged more than once for the same purchase.
• An open test was paid for, but could not be published because of a fault on our side.

If money was deducted but nothing happened

Do not pay again. Payments are confirmed automatically and normally within a minute. If a payment is still not applied after a few minutes, write to us from the contact page with the Razorpay payment ID. We will either apply the purchase or refund you.

How refunds are paid

Approved refunds go back to the original payment method (the same UPI account, card or bank). Razorpay and your bank usually take 5 to 7 working days to show the money.

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